Help centre
How can we help?
The questions we are asked most, answered properly. If yours is not here, our contact centre in Lilongwe is open Mon–Fri 07:00–19:00 · Sat 08:00–14:00 CAT.
Booking
Our schedule opens 330 days ahead. Fares for the next twelve months are always visible in the booking widget, and you can set a fare alert for any route.
Yes. Any fare can be held for 48 hours at no cost, once per booking. You will be emailed a reminder six hours before the hold expires.
No. Add them to the same booking using the passenger selector. Infants under two travel on an adult's lap at 10% of the adult fare; children aged two to eleven pay 75%.
Changes
Economy fares can be changed for a fee plus any fare difference. Business fares are fully flexible until departure.
Cancel in Manage Booking. Refundable fares are returned to the original payment method within ten working days. Non-refundable fares are converted to a travel credit valid for twelve months.
Check-in
Online check-in opens 48 hours before departure and closes 90 minutes before. Airport counters open three hours before departure and close 45 minutes before for regional flights.
No. Your boarding pass is stored in the Likoma Airlines app and works offline. A printed pass is available at any airport counter if you prefer one.
Baggage
Every fare includes checked baggage — 23kg in Economy and 32kg in Business — plus cabin baggage, seat selection and a meal on sectors over 90 minutes.
Report it at the baggage desk before leaving the arrivals hall. Every bag is scanned at four points, so we can usually tell you where it is immediately, and we deliver to your address at no cost.
Likoma Club
Miles are credited automatically when you add your Likoma Club number to a booking, from your first flight. You also earn with our hotel, car and banking partners.
Miles remain valid for 36 months from your last qualifying activity. At Platinum tier, miles do not expire at all.
Travel
Requirements depend on your nationality and destination. Malawi offers visa-on-arrival to many nationalities. Always check with the destination's immigration authority before travelling — we cannot carry you without valid documentation.
Did not find it?
Send us the details and we will come back within one working day. If you are travelling in the next 24 hours, please call instead.
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